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Betula Chalet, Ardclach

Self-catering in the Scottish Highlands- the Best of Coast and Country

Booking Terms and Conditions

By placing a booking with us (the property owner) you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.

Booking Process

To place a booking with us the lead guest must be at least 18 years of age. The maximum number of staying guests is 4. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission. Children and babies are welcome at the property, a cot and high chair can be made available on request. Children must be supervised outside due to a large pond on the grounds.

To secure any booking we require the full amount due to be paid within 7 days of the booking.

We require a safety deposit of ₤100. After reception you will receive directions and check in details. We reimburse this deposit within 48h after departure pending damage check. Payments can only be made via bank transfer at this point.

All guests agree to respect the privacy and peace of neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance/nuisance to neighbours or the owners.

Check-in & Check-out

Guests must check-in and check-out by the times stated below using the self-check in key box located at the back of the property. The PIN will be provided up to 72h before arrival after the reception of the safety deposit.

  • Check-in: after 15:00pm
  • Check-out: before11:00am

Cancellation, Returned Payments & Non-Arrival Conditions

Guest who need to cancel a booking should contact us as soon as possible. Payments already paid are only returned in accordance with the following conditions:

  • Cancellation made 60 days or more in advance of arrival date = 100% refund
  • Cancellation made 30 days or more in advance of arrival date = 50% refund
  • Cancellation made 29 days or less of arrival date = no refund

Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their fee paid and the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday / cancellation insurance where required.

In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.

Damages & Lost Property

We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. The amount due will be subtracted from the security deposit. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys will incur a replacement charge.

Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.

Smoking

Smoking of any tobacco products including, but not limited to cigarettes, pipes, e-cigarettes, e-liquids, cigars, snuff or chewing tobacco, is not allowed inside the property. If any guest smokes outside the property he/she is advised to use an ashtray, put out the cigarette completely and clean up before departure. Please do not litter any cigarette buds.

Candles or any other open flames are not allowed inside or outside of the property except while using the designated BBQ or firepit.

Dogs & Pets

We accept well behaved dogs for the additional fee of £25 per dog per stay. Please contact us if you would like to bring more than 3 dogs. Dogs must be mentioned during the booking process. We ask dog owners to pick up after their dogs. Dogs are not allowed on furniture including beds. Dogs must never be left unattended in the property at any time. According to Scottish Law from 23 February 2024, any guest who owns and brings an XL bully type dog in Scotland must ensure they are muzzled and on a lead at all times when in public, including in a car and on the private land surrounding the chalet. The exemption certificate must be presented during the booking process.

Other pets are permitted after mutual agreement before arrival.

Parking

On-site parking is provided and guests accept that they park their vehicles at their own risk. Charging of EV is not allowed, we kindly refer to public charging points e.g. in Nairn.

Your Personal Details & Privacy

We are required to keep a register of guests over the age of 16 who stay with us, this includes full names and nationality, and/or passport numbers, place of issue. This is in accordance with the (Immigration (Hotel records) Order 1972). These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation).The information supplied on the Booking Form will be stored on a password protected computer for administrative purposes. Under no circumstances will this information be provided to a third party.

Our Right To Cancellation

We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.

Complaints

If you have any complaint, we encourage you to discuss it with us as soon as possible as this give us the best chance of resolving it with you. If you remain unhappy, please contact us again within 28 days of your departure and we will try to